Current staff and students of the University can simply use their HKBU e-mail account information to access their My Library Account.
Other eligible users (such as Graduate Borrowers and JULAC Card holders from other UGC institutions) will need to perform a one-time initial set-up on the My Library Account page:
Click on the "Other Eligible Users" tab.
Enter your name, barcode number, and then choose a PIN (password) of your choice. Click the "Submit" button.
The system will ask you to confirm your PIN by entering it twice. Your PIN must consist of only letters and numbers and cannot exceed 30 characters.
After clicking "Submit" again, your password will be set, and you will have access to your My Library Account.
Troubleshooting My Library Account
Problem
Solution
Error message "Unable to identify you through your campus identification. Please use your library identification or see a librarian for assistance" is displayed (applies to HKBU staff and students).
The account information entered does not correspond to any authorised account on the University system. Please ensure that you are using the correct username and password combination, which should be the same as the one that you use to access your University e-mail account.
Error message "Sorry the information you submitted was invalid" is displayed (applies to other eligible users).
Please ensure that you have entered your barcode correctly, including the initial alphabet character.
I forgot my password!
HKBU staff and students: On the "HKBU Staff / Students" tab, click the "Forgot Your Password?" link, and you will be taken to the Forgot Password page of the University Information System.
Other eligible users: On the "Other Eligible Users" tab, please click the "Forgot your PIN?" link and follow the onscreen instructions to reset your PIN.
Please Ask a Librarian if you still have problems accessing your My Library Account.
Watch a video showing how to use My Library Account