HKBU School of Chinese Medicine launches online consultation and medicine delivery services

Sunday, 18 Jul 2021

The Clinical Division of the School of Chinese Medicine at Hong Kong Baptist University (HKBU) has launched the online consultation and medicine delivery services that aim to provide patients with more convenient and diversified consultation arrangements. The services can save transportation time for patients and reduce the risk of infection as they do not need to commute to the clinics in person for medical consultations during the COVID-19 pandemic.

The online consultation service is suitable for non-acute patients. With immediate effect, the service is available to current patients of the HKBU Mr & Mrs Chan Hon Yin Chinese Medicine Specialty Clinic and Good Clinical Practice Centre (Kowloon Tong clinic) and the HKBU ‒ Jockey Club Chinese Medicine Disease Prevention and Health Management Centre.

The new services are easy to use. Patients can make an appointment with the clinics' Chinese medicine practitioners by phone. They can then use the video call function of the mobile messaging application WhatsApp to undergo a remote consultation with the Chinese medicine practitioner at the reserved time. The medicine prescribed by the Chinese medicine practitioner will then be delivered to a designated location specified by the patient.  

For patients who finish their consultations before noon, upon confirmation, their prescribed Chinese medicine granules and herbs can be delivered to a designated address in Hong Kong by the next working day, while decoctions will be delivered within two working days. Additional delivery time may be required for some remote areas.

After their consultations, patients should pay the relevant fees, including the consultation fee, medication fee and medicine delivery fee, through an online platform. Consultation fees for online and face-to-face consultations are the same. The medicine delivery fee depends on the dosage, with a minimum charge of HK$56. Delivery fees for the first 500 patients who use the new service will be waived. Please contact the clinic staff for further information.

SCM will gradually expand the online consultation service to the other clinics it operates.

The online consultation service is available from 10am to 7pm (Monday to Saturday) and it is closed on Sundays and public holidays. For any enquiries, please call the HKBU Mr & Mrs Chan Hon Yin Chinese Medicine Specialty Clinic and Good Clinical Practice Centre (Kowloon Tong clinic) (tel: 3411 2968 or 3411 2988) and the HKBU ‒ Jockey Club Chinese Medicine Disease Prevention and Health Management Centre (tel: 3793 3428).

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